Feedback Form

FEEDBACK AND COMPLAINTS HANDLING PROCEDURES

Brisbane Christian College subscribes to a process of fairness in receiving, assessing, investigating and addressing feedback and complaints made by staff, students, parents and the wider College community. All feedback and complaints are treated seriously and sensitively, having due regard to procedural fairness, confidentiality and privacy. All information given is private and confidential, and will be managed in accordance with our Privacy Policy.

The College will attempt to deal with feedback and complaints as informally as possible and with as little disruption as possible. For this to be achieved, the feedback or complaint should be raised with the person best positioned to action it. The following is a guide of who to contact:

  • Learning Issues – Class teacher/Year Level Co-ordinator/Head of House
  • Fees/Accounts Issues – Business Manager
  • General Welfare Issues – Class Teacher/Family Group Tutor/Head of House
  • Health Issues – Student Services/First Aid Officer
  • Conduct Issues – Head of Campus/Deputy Principal/Principal

Feedback and complaints can be raised with the College via phone, email or in person. Anonymous feedback or complaints may be lodged; however, there may be limitations to achieving the most effective outcome this way. We recommend formal complaints be submitted in writing.

Please do not:

  • make frivolous or vexatious complaints;
  • deliver the feedback or complaint in a threatening manner; or
  • provide deliberately false or misleading information.

FEEDBACK AND COMPLAINTS DECLARATION AND ACKNOWLEDGEMENT

By submitting this form, you are confirming that the details you are providing are to the best of your knowledge and that you authorise Brisbane Christian College to disclose this information to the appropriate person/s to assist with investigations. You are also giving permission for the College to contact you, if needed.